Last updated: January 2025
1. Who We Are
Rapid House Buyer Ltd (“Rapid House Buyer”, “we”, “us”, “our”) is registered in England and Wales (Company No. 12345678) with a registered office at 30 St Mary Axe, London EC3A 8BF. We are registered with the Information Commissioner’s Office (ICO Registration No. ZA123456) and are the data controller for personal data processed through our website and business operations.
2. Data We Collect
We may collect the following personal data when you contact us or use our website:
- Name, email address, phone number, and property postcode submitted via our contact or valuation forms
- IP address, browser type, and pages visited (via analytics cookies, where consented)
- Communication records including calls, WhatsApp messages, and emails
- Property-related information you choose to share, such as reason for selling, property details, and financial circumstances
3. How We Use Your Data
- To respond to your enquiry and provide a property valuation
- To progress a potential or actual property purchase
- To comply with legal obligations including AML checks
- To improve our website and services (where analytics consent is given)
4. Legal Basis for Processing
We process your data on the basis of: (a) your consent (for marketing and analytics); (b) contract performance (where a purchase is in progress); (c) legal obligation (AML/KYC checks); and (d) legitimate interest (responding to enquiries).
5. Data Sharing
We do not sell or share your personal data with third parties for marketing purposes. We may share data with: our recommended solicitors (for conveyancing); our in-house surveyors; HMRC and other government bodies where legally required; and our IT and website service providers under appropriate data processing agreements.
6. Data Retention
Enquiry data is retained for 2 years from last contact where no purchase proceeds, and for 7 years following any completed transaction (for legal and accounting purposes). AML/KYC records are retained for 5 years following any transaction.
7. Your Rights
Under UK GDPR, you have the right to: access your personal data; correct inaccurate data; request erasure (where legally permissible); object to processing; and data portability. To exercise any right, contact us at: privacy@rapidhousebuyer.co.uk. You also have the right to lodge a complaint with the ICO at ico.org.uk.
8. Cookies
We use essential cookies required for website function. With your consent, we also use analytics cookies (Google Analytics). See our Cookie Policy for full details.
9. Contact
For any data protection query: privacy@rapidhousebuyer.co.uk or write to Rapid House Buyer Ltd, 30 St Mary Axe, London EC3A 8BF.