Our Complaints Procedure

Rapid House Buyer Ltd is committed to providing a professional and transparent service. If you are dissatisfied with any aspect of our service, we want to know about it and resolve the matter promptly.

How to Make a Complaint

Please contact us in writing setting out the nature of your complaint:

Please include: your full name and contact details; the property address in question; a clear description of your complaint; and any documents or correspondence relevant to the matter.

Our Process

  1. We will acknowledge your complaint within 3 working days.
  2. A senior member of staff will investigate and respond in full within 15 working days.
  3. If we are unable to resolve the matter to your satisfaction, we will provide our final position in writing.

External Redress: The Property Ombudsman

Rapid House Buyer is registered with The Property Ombudsman (TPO). If we are unable to resolve your complaint satisfactorily, you may refer it to the Ombudsman within 12 months of our final written response:

The Property Ombudsman
Milford House, 43–55 Milford Street, Salisbury SP1 2BP
T: 01722 333 306 | www.tpos.co.uk