Complaints Procedure
We are committed to providing an excellent service. If something goes wrong, here is how to raise a complaint.
Get a Free Cash Offer WhatsApp UsOur Commitment to You
Rapid House Buyer is committed to providing a professional, transparent, and fair service to every client. We are full members of the National Association of Property Buyers (NAPB) and registered with The Property Ombudsman (TPO) — both of which require adherence to a strict Code of Practice.
How to Make a Complaint
If you are unhappy with any aspect of our service, please contact us in writing at complaints@rapidhousebuyer.co.uk or by post to: Complaints Department, Rapid House Buyer Ltd, 30 St Mary Axe, London EC3A 8BF. Please include your full name, property address, a description of the issue, and any supporting documentation. We will acknowledge your complaint within 3 working days and provide a full written response within 15 working days.
Escalation to The Property Ombudsman
If you are not satisfied with our response, you may escalate your complaint to The Property Ombudsman (TPO) at www.tpos.co.uk, of which we are a registered member. The TPO provides a free, independent dispute resolution service for property buyers and sellers. TPO decisions are binding on us as a member. You must refer your complaint to TPO within 12 months of our final response letter.
To get started, request your free cash offer or call us on 020 7199 1698.