Complaints Procedure
We are committed to providing an excellent service. If something goes wrong, here is how to raise a complaint.
Last updated: 7 September 2026
Get a Free Cash Offer WhatsApp UsOur Commitment to You
Rapid House Buyer is committed to providing a professional, transparent, and fair service to every client. We are registered in England & Wales as The LeadGenCo Ltd, company number 17274904, and handle personal data in line with UK GDPR.
How to Make a Complaint
If you are unhappy with any aspect of our service, please contact us in writing at complaints@rapidhousebuyer.co.uk or by post to: Complaints Department, Rapid House Buyer, 30 St Mary Axe, London EC3A 8BF. Please include your full name, property address, a description of the issue, and any supporting documentation. We will acknowledge your complaint within 3 working days and provide a full written response within 15 working days.
Further Escalation
If you are not satisfied with our response, we encourage you to seek independent legal advice on your options. We are not currently FCA regulated, and buying residential property for cash is not an FCA-regulated activity in the UK.
To get started, request your free cash offer or call us on 020 7199 1698.